Return Policy
We want you to love everything you take home from Exist Green.
Our return policy is flexible, fair, and shaped around mindful shopping and waste reduction.
In General
If something is not right, bring it back or reach out.
Whether it is a refill that did not work for your needs, produce that did not last,
or an item you simply changed your mind about, we will help you find the best solution.
This may be a refund, a replacement, or store credit.
Return Window
- Refunds are available for most items returned within 30 days of purchase.
- Store credit is usually available after 30 days.
In many cases we can offer store credit beyond 60 days, especially if the item is in good condition.
Return Methods
-
In store:
You may return eligible items at Exist Green during business hours. -
By mail:
Online customers may contact us for a prepaid return label. We will email a label that you can download and print along with simple return instructions.
Condition Requirements
Returned items must be clean, unused, and in sellable condition unless they were defective or spoiled.
Refills + Custom Goods
and product integrity. If you are unhappy with a refill, tell us and we will make it right.
Local Produce
We are happy to replace it or issue credit.
Refund Processing Time
Refunds are issued within 3 business days after we receive and inspect the returned item.
Our Return Philosophy
Our return policy supports mindful decisions and less waste.
We want you to feel confident trying new products without worrying about guilt or hassle.
When something comes back to us, it stays in circulation whenever possible,
supports a healthier cycle of reuse, and helps all of us make better use of what already exists.
